There's no difference between you advertising something on your website vs. the chatbot that is on your website advertising something. It's something "the company" said either way.
There's generally protections in many jurisdictions against having to honor contracts that are based on obvious errors that should have been obvious to the other party however ("too good to be true"), and other protections against various kinds of fraud - which may also apply here, since this was clearly not done in good faith.
If you have an AI chatbot on your website, I highly recommend communicating to the user clearly that nothing it says constitutes an offer, contract, etc, whatever it may say after. As a company you could be in a legally binding contracts
merely if someone could reasonably believe they entered into a contract with you. Claiming that it was a mistake or that your employee/chatbot messed up may not help. Do not bury the disclaimer in some fine-print either.
Or just remove the chatbot. Generally they mainly piss people off rather than being useful.
There's a difference between the chatbot "advertising" something and an hour-long manipulative conversation getting the chatbot to make up a fake discount code. Based on the OP's comments, if it was a human employee who gave the fake code they could plausibly claim duress.
If having "an hour-long manipulative conversation" was possible, we have proof that company placed an unsupervised, error prone mechanism instead of real support.
If that "difference" is so obvious to you (and you expect it will break at some point), why don't you demand the company to notice that problem as well? And simply.. not put bogus mechanism in place, at all.
Edit: to be clear. I think company should just cancel and apologize. And then take down that bot, or put better safeguards (good luck with that).
Misleading title. AI chatbot hallucinated discount codes that weren't accepted but scammy customer decided to push on it.
There's no difference between you advertising something on your website vs. the chatbot that is on your website advertising something. It's something "the company" said either way.
There's generally protections in many jurisdictions against having to honor contracts that are based on obvious errors that should have been obvious to the other party however ("too good to be true"), and other protections against various kinds of fraud - which may also apply here, since this was clearly not done in good faith.
If you have an AI chatbot on your website, I highly recommend communicating to the user clearly that nothing it says constitutes an offer, contract, etc, whatever it may say after. As a company you could be in a legally binding contracts merely if someone could reasonably believe they entered into a contract with you. Claiming that it was a mistake or that your employee/chatbot messed up may not help. Do not bury the disclaimer in some fine-print either.
Or just remove the chatbot. Generally they mainly piss people off rather than being useful.
There's a difference between the chatbot "advertising" something and an hour-long manipulative conversation getting the chatbot to make up a fake discount code. Based on the OP's comments, if it was a human employee who gave the fake code they could plausibly claim duress.
If having "an hour-long manipulative conversation" was possible, we have proof that company placed an unsupervised, error prone mechanism instead of real support.
If that "difference" is so obvious to you (and you expect it will break at some point), why don't you demand the company to notice that problem as well? And simply.. not put bogus mechanism in place, at all.
Edit: to be clear. I think company should just cancel and apologize. And then take down that bot, or put better safeguards (good luck with that).