From what I'm being told, it is being used for cost cutting which would make the numbers look better in the short term. But otherwise it is still being imposed by upper management to use it for something, anything really, but without elaborating on how or why.
Whether that cost cutting is beneficial for the business in the long term is another question. Context is Australia.
This is what I am seeing as well. This is coinciding with a noticeable increase in consumer dissatisfaction though that may or may not be related as it is just my observation. A big increase in cost of living and generally bad market and the dreaded "R word"(recession) might also do that.
The great[1] thing about the customer dissatisfaction is that since the corporations are all marching in complete unison towards zero customer service and everything getting worse, the customers have no recourse. Sure, they can churn to a competitor, but it’ll be the same story there, and others churning from the competitors will show up to replace them. So, I predict true and lasting bottom-line improvement from this kind of stuff!
[1] It’s great for the corporations and the enshittifiers, I mean. Terrible for humans of course.
Yeah I share your opinion to an extent and I hope you're wrong.
In a small market with a handful of competitors or non at all in some cases, what are you going to do exactly? It will be the same elsewhere. The large corporations know this and will obviously take advantage of the situation unless forced via regulation(in AU).
I do notice a small movement where people had to stop paying for a service and after a while realized that their life didn't change for the worse and so started re-prioritizing their needs and wants and thinking before spending. Like the typical daily $8 cup of coffee. That doesn't work for essential services like healthcare of course.
From what I'm being told, it is being used for cost cutting which would make the numbers look better in the short term. But otherwise it is still being imposed by upper management to use it for something, anything really, but without elaborating on how or why.
Whether that cost cutting is beneficial for the business in the long term is another question. Context is Australia.
Maybe not revenue gains, but it's cost saving for sure.
You don't really need many customer service workers anymore for example.
This is what I am seeing as well. This is coinciding with a noticeable increase in consumer dissatisfaction though that may or may not be related as it is just my observation. A big increase in cost of living and generally bad market and the dreaded "R word"(recession) might also do that.
The great[1] thing about the customer dissatisfaction is that since the corporations are all marching in complete unison towards zero customer service and everything getting worse, the customers have no recourse. Sure, they can churn to a competitor, but it’ll be the same story there, and others churning from the competitors will show up to replace them. So, I predict true and lasting bottom-line improvement from this kind of stuff!
[1] It’s great for the corporations and the enshittifiers, I mean. Terrible for humans of course.
Yeah I share your opinion to an extent and I hope you're wrong.
In a small market with a handful of competitors or non at all in some cases, what are you going to do exactly? It will be the same elsewhere. The large corporations know this and will obviously take advantage of the situation unless forced via regulation(in AU).
I do notice a small movement where people had to stop paying for a service and after a while realized that their life didn't change for the worse and so started re-prioritizing their needs and wants and thinking before spending. Like the typical daily $8 cup of coffee. That doesn't work for essential services like healthcare of course.